Enforcing a Service Agreement with Zero Service!!!!!

My alarm system was inoperable and not working for close to a month, I gave Beagle watch 2 opportunities to fix it and you could not repair it, instead your first technician charged me R1400 for a replacement power supply unit which worked for a few days then the entire system crashed. The second technician charged me another call out fee again but also could not repair the system. Instead I get and exorbitant quote to replace the entire alarm system which was unaffordable.

Out of desperation to not forfeit the terms of my homeowners insurance I went looking for alternative solutions/quotes and I was offered a brand new smart alarm system at an affordable rate with ADT which I can comfortably pay off monthly.

Tell me now why Beagle Watch is demanding me to pay for zero services rendered since January 2024 and then still expect me to pay for the remainder of the term with an alarm that doesn’t work or cannot link up to their Control room??????

Shall I take this matter to the Consumer tribunal and let’s see if this situation conforms or is aligned to the Treating Customers Fairly (TCF) legislation????