**************** through BOOKING.COM
**************** through BOOKING.COM I booked the accommodation at Beach Front Holiday Apartments, from 2-4 December 2022. Firstly, the total amount that was shown on the Booking.com website it stated R2700. So, this fee was suitable for my budget, and I went ahead to finalise the booking. To my surprise when I was paying on their website, the price was now R3 205.64 cents (an addition of R400), and this was very disturbing because I had already concluded that I am paying around R2800. They mentioned that the extra fee is including the cleaning fee of about R300. I am wondering why these fees are hidden and not shown in the total amount that you must pay when booking for this accommodation. This is the real **************** that you are doing on the website. This is new to me because I have used this website before and did not pay these extra fees. The worst was yet to come. I was travelling on this day with my sisters and my brother to Durban to join another family for the funeral, and the memorial service was on Friday night. To my surprise, when it was time to collect the keys just after 7pm and we phoned the cell number stated in our booking @ ***, the person who answered our call, told me I cannot get the keys of the apartment because they sent an email to me. Wow! What email now and this was already confusing us. Unfortunately, I had not checked my emails during the day as I was dedicated to family matters and travelling, then I told them I didn’t check my emails. Then, they told us they cannot give us the keys because we still need to pay an amount of R1500 deposit of the key. Hello?? R1500??? We were busy driving around the address and we could not even see this place. Does this place even exist? We were so confused and frustrated at the same time. This was a real shock to us. How do you even continue to pay for R1500 that was not in your budget, and you don’t even see the apartment and you don’t even see the owner of this place? This was traumatic and we are here for the funeral. Then, then they sent us the SMS below, telling us to pay this money before we even get the keys. Really??? How do you explain this? We told them we can pay this money, can they show us the apartments first, before paying? They refused saying, they want the money in the bank first before giving us the keys. Really? How does the Booking.com works in partnership with these *********. I want my money back. We did not pay this money, we are not dump, we could not allow us to be ****** for the second time in one day. Please PAY BACK MY MONEY.
Dear Dlalisa Makhosi We thank you for choosing to stay with us, we are indeed a beachfront apartment Please see below our banking details for refundable deposit of R1500.00 on keys and security, which is refunded within 7 days after departure We do also request copy of your ID for security purposes. do please email or WhatsApp this. NB: Our Dstv infrastructure is faulty and as such our TVs are not working. We humbly apologise for this inconvenience…. Kind Regards Shangri La |Apartment 208 & 803-Beachfront|Website: www.durban-shangrila.co.za|Your Holiday Destination-Durban-South Coast |Amanzimtoti/Doonside-Beach|
Enquiries Cell: *** / *** Fax: *** Email: *** Our Banking Details: Ezevee Properties Standard bank *** Code: 010845 Branch: Arcadia Again, these people were very rude to us, while we were busy questioning them, they were busy telling us that they deal clients who pay big amount of money such as R10 000, in other words they were telling us. they swindle people big money and our R3000 plus is so little to them. My question is: Why is booking.com not honest to the clients booking online about the fees? If this accommodation required R4700 plus as it is in the end, why all these fees were hidden in the first place? Initially I thought my budget of R3000 was perfect and I booked the placed and then to discover that I have to folk out R1500 plus in the end and this was not my budget? What happens if I do not have an extra fee of R1500. In this case my budget was R3200, and I had no idea that you were still going to demand another R1500. This is ******** activity, and it is not acceptable. PLEASE PAY BACK MY MONEY. I COULD NOT PAY AN EXTRA FEE OF R1500 THAT WAS HIDDEN IN THE FIRST PLACE. This is the disaster, its shocking that they even tell you that their tv is not working. These people are not even supposed to be on the Booking.com These are the ********* in your trusted website.