Be2 dating site unauthorised payment

On Friday, 2 November I signed up for a one month membership with the dating site Be2. On 15 November after spending some time trying to find ways of cancelling my membership online, I e-mailed the company in order to inquire as to the right procedure. To which I got no reply!

On the 19 November I followed up with another e-mail requesting a cancellation of my subscription. This time I got a reply, and I had to send a signed letter, which I did on 22 November (the reply I got was on 20 November).

Now they are telling me it is too late to cancel, I have not followed the right procedures and are hiding behind the T’s & C’s. In a nutshell, I will have to pay for the month of December, and my membership will only be cancelled in January. My profile will be active as well, and I really do not want that!

I do not understand why in the first place my membership automatically continues, when I signed up for a month? This for me is ******ion and ********* behaviour. They make it absolutely impossible to cancel on time.

MY CREDIT CARD WAS CHARGED R 1000 LAST NIGHT?!?!?!?! I HAVE NO INVOICE AND HAVE NOT AUTHORISED THIS PAYMENT; *********