Refunds

On the 31 January 2018 Ann the lady that used to offer transport services to my son had sent us a message to cease her services with us,the message appeared rude and we saw no necessity for such a message if she wanted to cease her services. On the 30 January 2018 my son made me aware that the transport lady repeatedly kept on saying she'll never set her foot at his school anymore and went on and on,of which was unreasonable, my son is hardly 9 years of age. And my son went to say he felt embarrassed cos the other kids in the shuttle were laughing at him because of the remarks made by the lady. Well I decided to let it slide because I had no business with her anymore,then we requested our refund back as she was the one that dumped us,8 days down the line she hasn't refunded us,she ignores calls my baby daddy and yesterday on the 6 February 18 I found her requesting she speeds up with the refund and she promised to go check and refund. Since then she hasn't responded to my msgs. She doesn't have good etiquette for business. We wer never late with our payments but when she has to refund us it's now a peoblem. All I want is our money so that we can pay the new guy transporting our son.