WORST EXPERIENCE - I still have not received my refund.

I called in on Thursday 27th June 2024 and asked if they have FENDER for my vihicle. Hilton (sales rep) said yes and they gave me a price. I made a call to to him on Friday morning to confirm payments and i sent him Proof of payment that morning (28th) ONLY after i send POP he comes back to me to say that part he has is not in stock as he thought it was. He will order one from his supplier and have it by Monday and he will make arrangements to have it delivered to me. I waited Monday, Tuesday and Wednesday. On Wednesday, he tells me the order has only arrived now from his supplier and he sends me pictures. Only to find that the part he has is a wrong part and we confirmed numerous times before he ordered. I have all the proof on my WHATSAPP. Now i was frustrated because the panel beater has been waiting for this. I demanded a refund and till this day (7 days later) after making payment, i have not received my refund . i called other suppliers they have the exact part i want in store, i went there myself to see it, its even R250.00 cheaper. But now i cannot buy it because B+D auto spares have my money. WORST EXPERIENCE EVER.