NZ
Nelsiwe Z
1 reviews | Active since Sept 2019
11 Oct 2025, 08:48
Lack of transparency, unreasonable delay, misinterpretation.
I went in to buy some windscreen and they said they have it , I paid for it when they supposed to fit in my car then they realized it's not only stock. I asked for refund they told me I will get my refund after 7 days and they took 20% handling fee. I tried to explain to them that was not my falt , then Zalian refused to pay me back my money immediately. They end up calling their security for my money and I was not allowed to enter their building. My is still with the am still sitting with a broken windscreen.
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Replies (2)0
Replies (2)
B+D Auto Body Spares's replyOfficial
11 Oct 2025, 10:26Hi Nelsiwe
Apologies for not meeting your expectations with our service but I would ask that you share accurate information when making a public post 😊
The handling fee was not charged for the windscreen it was only charged for the bonnet (which is brand new) and you returned it for not being white. All brand new parts are unpainted as they are new and have to be sprayed due to many cars being in different colours.
There was no refusal of a refund whatsoever. In terms of immediate refund, Zalian is a salesman and does not have access to the funds of the store and has to follow the process to submit it to the accounts department (as many other big stores do). The security has nothing to do with the refund nor where they called at any point. You were literally on the premises the whole time so I don’t get where the refusal to enter the building is coming from , you were just asked to not make an unnecessary scene as it was a simple matter to resolve.
With regards to the windscreen the incorrect one was quoted on which we acknowledge and we did mention that we can order the correct one which you refused and then the refund was processed accordingly with no handling fee on the windscreen.
Your refund is being processed within the normal terms and conditions stated on the invoice.
We wish you well and hope you come right with the parts you’re looking for , take care 😊
Apologies for not meeting your expectations with our service but I would ask that you share accurate information when making a public post 😊
The handling fee was not charged for the windscreen it was only charged for the bonnet (which is brand new) and you returned it for not being white. All brand new parts are unpainted as they are new and have to be sprayed due to many cars being in different colours.
There was no refusal of a refund whatsoever. In terms of immediate refund, Zalian is a salesman and does not have access to the funds of the store and has to follow the process to submit it to the accounts department (as many other big stores do). The security has nothing to do with the refund nor where they called at any point. You were literally on the premises the whole time so I don’t get where the refusal to enter the building is coming from , you were just asked to not make an unnecessary scene as it was a simple matter to resolve.
With regards to the windscreen the incorrect one was quoted on which we acknowledge and we did mention that we can order the correct one which you refused and then the refund was processed accordingly with no handling fee on the windscreen.
Your refund is being processed within the normal terms and conditions stated on the invoice.
We wish you well and hope you come right with the parts you’re looking for , take care 😊
B+D Auto Body Spares's reply11 Oct 2025, 10:26
Official
Hi Nelsiwe
Apologies for not meeting your expectations with our service but I would ask that you share accurate information when making a public post 😊
The handling fee was not charged for the windscreen it was only charged for the bonnet (which is brand new) and you returned it for not being white. All brand new parts are unpainted as they are new and have to be sprayed due to many cars being in different colours.
There was no refusal of a refund whatsoever. In terms of immediate refund, Zalian is a salesman and does not have access to the funds of the store and has to follow the process to submit it to the accounts department (as many other big stores do). The security has nothing to do with the refund nor where they called at any point. You were literally on the premises the whole time so I don’t get where the refusal to enter the building is coming from , you were just asked to not make an unnecessary scene as it was a simple matter to resolve.
With regards to the windscreen the incorrect one was quoted on which we acknowledge and we did mention that we can order the correct one which you refused and then the refund was processed accordingly with no handling fee on the windscreen.
Your refund is being processed within the normal terms and conditions stated on the invoice.
We wish you well and hope you come right with the parts you’re looking for , take care 😊
Apologies for not meeting your expectations with our service but I would ask that you share accurate information when making a public post 😊
The handling fee was not charged for the windscreen it was only charged for the bonnet (which is brand new) and you returned it for not being white. All brand new parts are unpainted as they are new and have to be sprayed due to many cars being in different colours.
There was no refusal of a refund whatsoever. In terms of immediate refund, Zalian is a salesman and does not have access to the funds of the store and has to follow the process to submit it to the accounts department (as many other big stores do). The security has nothing to do with the refund nor where they called at any point. You were literally on the premises the whole time so I don’t get where the refusal to enter the building is coming from , you were just asked to not make an unnecessary scene as it was a simple matter to resolve.
With regards to the windscreen the incorrect one was quoted on which we acknowledge and we did mention that we can order the correct one which you refused and then the refund was processed accordingly with no handling fee on the windscreen.
Your refund is being processed within the normal terms and conditions stated on the invoice.
We wish you well and hope you come right with the parts you’re looking for , take care 😊
NZ
Nelsiwe Z's updateReviewer Update
11 Oct 2025, 11:36Unfortunately, I won't argue with you. Whoever you are, I'm still without a windscreen, and my money is with you. I'll post a slip here if you want. The money I'm waiting for is R2070 for the windscreen and R450 for fitment. That's proof I have. If you want, I'll escalate this matter to Consumer Protection. Don't come here and play nice. I was frustrated, and you locked your door gates for me and asked your security guard to push me like a dog for my money because I'm just a woman. Nothing was returned there. It was within 10 minutes after I paid when I realized you were ****ming me. But I ended up saying it's fine for peace's sake. I took that green bonnet, and you should return back my mone for windscreen which you said you didn' realise it was not on stock. You still refused to refund me immediately. I paid you the same day, same time. Where is my R2520? I need that money to buy windscreen were there is a stock .
NZ
Nelsiwe Z's update11 Oct 2025, 11:36
Reviewer Update
Unfortunately, I won't argue with you. Whoever you are, I'm still without a windscreen, and my money is with you. I'll post a slip here if you want. The money I'm waiting for is R2070 for the windscreen and R450 for fitment. That's proof I have. If you want, I'll escalate this matter to Consumer Protection. Don't come here and play nice. I was frustrated, and you locked your door gates for me and asked your security guard to push me like a dog for my money because I'm just a woman. Nothing was returned there. It was within 10 minutes after I paid when I realized you were ****ming me. But I ended up saying it's fine for peace's sake. I took that green bonnet, and you should return back my mone for windscreen which you said you didn' realise it was not on stock. You still refused to refund me immediately. I paid you the same day, same time. Where is my R2520? I need that money to buy windscreen were there is a stock .