MBRt
MISS B Rakale tumi
1 reviews | Active since Dec 2021
22 May 2025, 16:56
Bad service from the manager
After my delivery was delayed for 2 days and the driver telling me he knocks off at 5, speaking the body parts sales manager, Ronaldo, was the experience ever. He talks over customers, he does not listen to customers, he's very patronizing and make you feel like his doing you a favour. And with everything else, they denied me a refund.
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B+D Auto Body Spares's replyOfficial
30 May 2025, 12:23Hi Miss B
I've investigated the issue and I was next to Renaldo when he spoke to you. We do acknowledge the issue on the delivery schedule that was an inconvenience to you however safety of our staff and clients is our top priority. We don't allow the drivers to go into Soweto at a late hour as a concern for safety.
From what I heard of how the conversation between you and Renaldo went , I felt he was being polite and was never rude he just explained the situation to you with regards to the delivery. As I'm aware now the bumper has been delivered to you and everything is fine now. With regards to the refund , the bumper was specifically ordered for you which isn't eligible for refund unless it's a defective or incorrect product which can only be determined once you've received the product. The only delay was the delivery time due to safety concerns which was made clear to you and an extra day or two in delivery can be of convenience but I'm sure you'd agree that safety is better than speed :).
Nevertheless we appreciate your support and wish you the best on the repair of your vehicle :)
I've investigated the issue and I was next to Renaldo when he spoke to you. We do acknowledge the issue on the delivery schedule that was an inconvenience to you however safety of our staff and clients is our top priority. We don't allow the drivers to go into Soweto at a late hour as a concern for safety.
From what I heard of how the conversation between you and Renaldo went , I felt he was being polite and was never rude he just explained the situation to you with regards to the delivery. As I'm aware now the bumper has been delivered to you and everything is fine now. With regards to the refund , the bumper was specifically ordered for you which isn't eligible for refund unless it's a defective or incorrect product which can only be determined once you've received the product. The only delay was the delivery time due to safety concerns which was made clear to you and an extra day or two in delivery can be of convenience but I'm sure you'd agree that safety is better than speed :).
Nevertheless we appreciate your support and wish you the best on the repair of your vehicle :)
B+D Auto Body Spares's reply30 May 2025, 12:23
Official
Hi Miss B
I've investigated the issue and I was next to Renaldo when he spoke to you. We do acknowledge the issue on the delivery schedule that was an inconvenience to you however safety of our staff and clients is our top priority. We don't allow the drivers to go into Soweto at a late hour as a concern for safety.
From what I heard of how the conversation between you and Renaldo went , I felt he was being polite and was never rude he just explained the situation to you with regards to the delivery. As I'm aware now the bumper has been delivered to you and everything is fine now. With regards to the refund , the bumper was specifically ordered for you which isn't eligible for refund unless it's a defective or incorrect product which can only be determined once you've received the product. The only delay was the delivery time due to safety concerns which was made clear to you and an extra day or two in delivery can be of convenience but I'm sure you'd agree that safety is better than speed :).
Nevertheless we appreciate your support and wish you the best on the repair of your vehicle :)
I've investigated the issue and I was next to Renaldo when he spoke to you. We do acknowledge the issue on the delivery schedule that was an inconvenience to you however safety of our staff and clients is our top priority. We don't allow the drivers to go into Soweto at a late hour as a concern for safety.
From what I heard of how the conversation between you and Renaldo went , I felt he was being polite and was never rude he just explained the situation to you with regards to the delivery. As I'm aware now the bumper has been delivered to you and everything is fine now. With regards to the refund , the bumper was specifically ordered for you which isn't eligible for refund unless it's a defective or incorrect product which can only be determined once you've received the product. The only delay was the delivery time due to safety concerns which was made clear to you and an extra day or two in delivery can be of convenience but I'm sure you'd agree that safety is better than speed :).
Nevertheless we appreciate your support and wish you the best on the repair of your vehicle :)