BCX Disgusting staff!

Firstly all I can say is how discussed I am with the staff at BCX Johannesburg. After being told by the kind receptionist that the staff is actually sitting in their office and just refusing to answer their phones. She then gave me the direct number to phone Mienie - at my 1st attempt i reached her

Extremely unprofessional as well as very unorganised and such a disgraceful attitude received from Mienie Koorsen (kloorsten) that is supposed to me a "manager"

We are in need of a 2010 IRP5, as I was told today by Mienie that we can not expect them to have a IRP5 document 10 years later (however its actually 8 years later being in 2018) and that by Law they are only obligated to have information for 5 years. This IRP5 WAS NOT LOADED ON E-FILING, it is also requested by SARS to be submitted.

Earlier in August we received the IRP5 For 2009 but now that I am following up on the 2010 IRP5 I am told that it is not available and I have to tell SARS that they can not inquire for information older than 5 years.

therefor - Mienie / Jeanette/ERC does not have any people s****s, telephone etiquette or customer service and is extremely unprofessional.

Please explain how 2009 IRP5 can be available but not 2010 ??

Thank you...