sK
samuel K
1 reviews | Active since Jan 2015
20 Jun 2024, 14:10
Withdrawal is a nightmare
I made a withdrawal on the 07th of june and was told i would receive it in 7 business days. the timeframe has passed and the payment has not arrived. their customer service now responds with automated messages. My trust level for this company is 0 at this moment. I feel like i have been ****med
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BROKSTOCK SA (PTY) LTD's replyOfficial
21 Jun 2024, 09:58Hello Samuel, we are very sorry for the inconvenience caused to you. BROKSTOCK is a legit company regulated by the FSCA, FSP No. 51404. You can always check your broker's legitimacy on the FSCA website. We prioritised your withdrawal request above all others. Please accept our apologies for the delay. We hope to resolve the withdrawal issue in 2 weeks. Thank you for your understanding.
BROKSTOCK SA (PTY) LTD's reply21 Jun 2024, 09:58
Official
Hello Samuel, we are very sorry for the inconvenience caused to you. BROKSTOCK is a legit company regulated by the FSCA, FSP No. 51404. You can always check your broker's legitimacy on the FSCA website. We prioritised your withdrawal request above all others. Please accept our apologies for the delay. We hope to resolve the withdrawal issue in 2 weeks. Thank you for your understanding.