XS
Xolisa S

1 reviews | Active since Jun 2024

26 Jun 2024, 04:49

Withdrawal Delay

This company is truly the worst. On the 12th of June I've made a withdrawal request, today it's 26th of June my request is still in progress and they haven't processed it yet.

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Replies (4)
XS
Xolisa S's update26 Jun 2024, 04:59
Reviewer Update
I would recommend someone to invest in cryptocurrencies rather than this unprofessional fsp 🚮🚮
BROKSTOCK SA (PTY) LTD
BROKSTOCK SA (PTY) LTD's reply26 Jun 2024, 11:36
Official
Xolisa, we sincerely apologise for the delayed withdrawal. We have put a rush on your request and the funds should be in your account soon. We've grown a lot quicker than expected and have a better system in progress so we can provide you a better service. Please click on "Support" at the bottom of the app screen if you need any further assistance.
XS
Xolisa S's update26 Jun 2024, 12:12
Reviewer Update
No! I would rather not because both the support and email option aren't much of a help when it comes to you guys. On June 13th I've sent you a message through the online chat and all I got was just a response telling me to "Please note that bank transfers are not instant, they are processed on weekdays from Monday to Friday, from 09:00 to 15:00." and so I waited, a few days passed my account was still not credited. On June 20th I've sent an email thinking that would make you guys fast track things but no still all I got was an email telling me that " Bank transfers are not instant. Please note that we are currently experiencing a major delay with payments due to the fact that our processing is 100% manual and we are receiving a large number of requests currently. Apologies for the inconvenience caused during this process. We are working hard on the processing of your withdrawal and trying to implement the automation ASAP. Generally it takes 1 business day for us to process it and then 5-7 banking days for a transfer to be performed by banks." and yet still to this day my account hasn't been credited with nothing. I'm really so disappointed and dissatisfied at how you handle such matters.
BROKSTOCK SA (PTY) LTD
BROKSTOCK SA (PTY) LTD's reply26 Jun 2024, 13:49
Official
We understand your frustration, Xolisa, we really do! Withdrawals should not take this long, and we are working on ensuring they no longer do. Your request is in progress, and again, please accept our deepest apologies for the inconvenience.