AE
Andrew E
1 reviews | Active since Jul 2022
15 Jun 2024, 21:14
Was I ****med...struggling to withdraw my money.
Made a withdrawal and the time they said it would take is long gone. Send them a message and they gave me the generic message found in the below reviews. They have not kept to their own terms.
As I read other reviews, I am not the only one that's struggling to withdraw money. Leaving a bitter taste, as I have recommended them to a few friends already.
Helpful (0)
Replies (4)0
Replies (4)
BROKSTOCK SA (PTY) LTD's replyOfficial
17 Jun 2024, 15:04 Hello Andrew, we are deeply sorry for the inconvenience caused to you. The withdrawal processing time has indeed been extended to 6 business days. We are aware of this issue and are doing our best to resolve it as soon as possible. Your withdrawal request will be processed first thing on Tuesday. Our Customer Success Manager will reach out to you to discuss the compensation amount that we will credit to your BROKSTOCK account. Again, please accept our sincere apologies.
BROKSTOCK SA (PTY) LTD's reply17 Jun 2024, 15:04
Official
Hello Andrew, we are deeply sorry for the inconvenience caused to you. The withdrawal processing time has indeed been extended to 6 business days. We are aware of this issue and are doing our best to resolve it as soon as possible. Your withdrawal request will be processed first thing on Tuesday. Our Customer Success Manager will reach out to you to discuss the compensation amount that we will credit to your BROKSTOCK account. Again, please accept our sincere apologies.
AE
Andrew E's updateReviewer Update
18 Jun 2024, 18:45Tuesday has come and gone and no money was paid into my account. Status still says processing....
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Andrew E's update18 Jun 2024, 18:45
Reviewer Update
Tuesday has come and gone and no money was paid into my account. Status still says processing....
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Andrew E's updateReviewer Update
19 Jun 2024, 05:25Withdrawal has been processed and money is in my account.
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Andrew E's update19 Jun 2024, 05:25
Reviewer Update
Withdrawal has been processed and money is in my account.
BROKSTOCK SA (PTY) LTD's replyOfficial
25 Jun 2024, 15:23Andrew, thank you for your patience and returning to update your review. We are working on a much quicker solution and soon withdrawals will be processed much faster. If you need any help, please click on "Support" at the bottom of the app screen.
BROKSTOCK SA (PTY) LTD's reply25 Jun 2024, 15:23
Official
Andrew, thank you for your patience and returning to update your review. We are working on a much quicker solution and soon withdrawals will be processed much faster. If you need any help, please click on "Support" at the bottom of the app screen.