GM
Gcobisa M

1 reviews | Active since Jan 2015

13 Jun 2024, 14:16

Brockstock ****mers - please be careful!!!

They don't deserve a single star. They are a ****. I encourage people to first check theses businesses before they throw their money away. I withdrew my investment 5 June, where it was declined and I was informed to make one withdrawal, there after I did as advised on the 6th of June at 11:30 it showed being processed and would take two business days for the money to be processed. I made a follow up on the 11th of June, they told me it takes about 5 business days for the money to be paid. I called them again and spoke to the same guy I spoke with on the 11th, today is the 13th. He is now saying they use a manual processing system and that the lady working in the withdrawal department is not available - we are now going into the second week. **** **** ****!!!!!

0
Replies (1)
BROKSTOCK SA (PTY) LTD
BROKSTOCK SA (PTY) LTD's reply14 Jun 2024, 16:55
Official
Hello Gcobisa, we deeply apologise for the inconvenience caused. Let us update you about the status of your request: it's currently in a queue for processing pending withdrawals. Please wait for the money next week. Again, we sincerely apologise for this. Our Customer Success Manager will reach out to you to discuss compensation for the inconvenience we caused you. We are aware of the withdrawal issue and are working on improving it. Currently, withdrawal processing time has been extended to 6 business days.