*********** Business

Gave in a de Longhi coffee machine for repairs at the beginning of Dec 20 - to date (mid March 2021), I have as yet not received the machine back. Excuses ranged from having one repair person only; waiting for parts; technician unavailable; differing stories when following the process up, promises of ready for collection etc, etc. Then they took the liberty of couriering my coffee machine to KZN from Western Cape to have it "fixed" without my permission. The matter has been now handed over to the Consumer Protector and I will deal with this matter further via that route.

However, I am posting here to save you the frustration of such incompetence so please don't use their services.