Complaint

On the 26/11/2019 I transfered R1000 after conversation I had on WhatsApp with someone with the contact they give out to customers to make orders since they had Black Friday on their weaves and the hair was R899 including R100 for courier. I've been texting them since then almost everyday but they last time I texted they said I should wait for tracking number and that was the second time saying that I haven't received any tracking number. They even promised that by 3-5 days I should be receiving my order, when I write comment on their Facebook Page they delete it immediately and they dont have review tab bcs I should have complaint long time ago. All they do is to view my text on WhatsApp but they dont respond instead they say on their status they can't "get back immediately to customers message due to high volumes of WhatsApp oders" The business name on Facebook is BC Hair & Beauty Lifestyle and their contact is *** it is located in Cape Town and I'm staying in East London. Someone saw my complaint on comments on their FB Page and immediately sent me an inbox saying she is also experiencing the same problem with them. Please help us