Terrible Service

I purchased brand new baking equipment at BBRW on the 28th of January 2021. Yesterday my oven broke donw and when I called for a technician to come sort it out I was told to wait till today for my oven to be fixed. I explained that I was losing sales already and could not afford to wait till today. I spoke to the Service Manager and he could not assist. I am very disappointed in them and their after sale service is terrible. I will never purchase anything from them and will not recommend them to anyone. They had a technician that was on site doing nothing and they failed to assist. My oven is hardly 1 month and not over used, I am not settled with their products and unhappy with their service. They are all rude