1 reviews | Active since Oct 2019
horrible and terrible experience ever at SUSUKI HATFIELD.
Terrible experience with Suzuki - *********** customers I would like to make everyone aware of a con happening at Suzuki Hatfield. My mother purchased her first car from them and agreed on a price. On the day of the collection ,the prices where changed ,lot of things that were not even explained to my mom were included and the initial price went up .She was told that all inclusive he vehicle will be R183.000 and on the day that she had to sign the contract the price was R209.000. Then I question the contract and the contract was changed by the sales manager (Johan) and after all he asked if I was a lawyer and was so **** off about his remark . Then a week later I drove the vehicle for the number plates fittings on my arrival the vey same manager didn't greed ME ,Then I looked for Franchour and was absent .the other white lady went to sales manager Johan to collect the number plates then she fit them without putting the Bob rivit.Then I asked the lady why is she not putting the bob rivit and he said I must put them my self ,then I requested to see the manager on his arrival he was very upset and he said what come to his mouth was what izit that you want ?Then I explained to him the challenge ,out the blue the manager was shouting at me saying that I MUST ACTUALLY TAKE MY CAR AND ***OF. So I went to him and ask is this how you treat the client is then when he started to apologies and told me that he had personal problem .so they don't have a bob rivit machine for now they will come to my mother 's place on Monday the 07/10/2019 to fit the number plates .To date they haven't come ,my mother is still sitting with the vehicle without number plates .My mother and I have experience poor services ,pathetic services ,money ******** people ,************** from Suzuki Hatfield .
Johan ,sales manager said to me their company doesn't fit number plates for their clients ,the clients must find a company that fittings the number plates but later on change the statement . THIS IS THE WORSE SERVICE WE HAVE EVER EXPERIENCED ,IF BUYING A CAR WAS SIMPLE AS TO BUY ANY ITEM ,we could have return the vehicle on that day.
