REFUSAL TO REFUND A CASH DEAL

REFUSAL TO REFUND A CASH DEAL

BB GEZINA NISSAN

The above matter has reference.

As per email confirmation yesterday, 08:08, this by a certain Mr. Tiaan van Staden BB GEZINA NISSAN committed themself to REFUND me for a vehicle I purchased cash from them, an vehicle they couldn't deliver.

Tiaan van Staden committed himself to a refund and told NISSAN SA CUSTOMER SERVICE, FAITH PHIRI A REFUND is NOT a PROBLEM.

I subsequently received an email from Quinton Kleynhans, the Sales Executive at 08:12, requesting me to provide them with proof of my banking details, enabling them to REFUND me.

I visited the Gezina Branch at 13:00 precisely, and spoke to Quinton directly on the REFUND of my money.

He spoke to the lady who does the payments, and told me I have to present to them the actual Bank Account Details.

He promised me once they have received the banking account proof, he will submit my claim to the Dealer Principal for signature and approval of payment of the R263 900-00 into my bank account.

I also informed him that I have located a vehicle and I have to pay this Branch today ensuring the vehicle is mine, he assured me the payment will be done the same day - yesterday.

I went home and emailed the requested documentation to him, 13:51, as per his request.

This morning NO REFUND payment reflected in my bank account.

I enquired from Quinton on this matter this morning at 08:34, and he told me the documentation was sent for payment, he will send me the proof thereof, this at 08:45.

Obviously, as USUAL, until time hereof, ABSOLUTE NO FEEDBACK HAS BEEN RECEIVED FROM THIS BRANCH AND/OR QUINTON.

Due to the NON-REFUNDING of my money, I furthermore LOST the deal with the vehicle I located - specifically through the GROSS NEGLIGENT CONDUCT OF THIS PARTICULAR BRANCH.

I'm therefore compelled to tell my story and experience with this BRANCH of NISSAN SA on ALL public platforms, informing people to STAY FAR AWAY from this dealership as it not ONLY CANNOT DELIVER, BUT THEY ALSO FAILS TO REFUND PEOPLE IN TAKING THEIR MONEY ********LY.

CHECK FACEBOOK, I WILL START POSTING WITHIN THE NEXT HOUR.

IT IS VERY OBVIOUS NISSAN SA IS IN FULL APPROVAL OF THIS KIND OF BEHAVIOUR BY THEIR BRANCHES AS NISSAN SA HAS ABSOLUTELY TURNED A TOTAL BLIND EYE ON THIS SITUATION OTHER THAN TO ASSIST ME AS A CLIENT IN RESOLVING THIS MATTER AMICABLY.