1 reviews | Active since Jul 2018
NO PROUD CUSTOMER SERVICE AVAILABLE AT BB NISSAN GEZINA
i bought a Nissan NP300 at BB Nissan Gezina on January 2018.When i received the bakkie , the outside of the shop whileit was raining.I didnt receive a checklist to verrify that everything was in order or to sign.I struggled to get my numberplates out of them for almost a week.I had to take the radio back 4 times for navigation radio not working correctly.After i tried to sort the aircon problem out ,i realized best option is to go there to be fixed . When i spoke to Carla while they was busy on the smash grab before the bakkie was received ,she told me when ever i come for a service or any repairs they will drop me and fecth me again when they service the the bakkie . When i made an Appointment for the 9th of July 2018 eventually to sort the problems out i was told by Corlia that they only deliver in a 10 km radius opposite of what Carla told me on beforehand i received the bakkie for the first time. My seat bumped my grant new bakkie of 7000km paint off at the rearside of the cabin and my aircon didn't work and when i took it for the aircon repair.When they repaired the seat bumping at the rearside of the cabin they told me after showing the workshopmanager that the rubbers suppose to prevent the seat bumping is loose and turning in cicrles around it should be that way .It is still bumping and my paint is still off .They said they wash my bakkie ,but the dust was still on the bakkie under the cover and mud marks under the numberplates.When i asked what about the spare wheel ,the y made comments that i proberaly took it off .Please note i only discover that i didnt have a spare wheel ,since the bakkie was inspected for the first time in my prescence since i bought it . Chris Le Roux promised me a spare wheel on the 9th of July .When i phoned later the week he was unavailable .Not respondinding to any message left .I spoke to Quiten ,he promised to get back to me ,never did not responding at all. Next week can not reach them ,Iphoned Nissan SA customer care .The are unable to sort it out .Tried also to get hold of Chris and by end of Last week i was promised by Chris throuhg Jean Pierre that i will get the spare wheel on monday 23 July and that was also not performed after Jean Pierre told me early afternoon that BB Nissan did get the sparewheel. Quinten phoned me around 16 h00 and said he can not deliver ,any other time .Asked for 24 July next morning .They never showed up until then .i Phoned Atlantis Nissan to try to get help ,but even Vos Pretorius was unable to get customer service out of Chris Le Rouxon my behalf .I was refused by Nissan SA to obtain the contact details of Arnold Du Plessis the owner of BB Nissan Gezina.
