Worst service from BB Renault Hatfield and Renault SA

In the last six months I had experienced the worst service ever, that you can receive from a dealer. I had taken my car with an ignition problem to the dealer, it was supposed to be replaced. After two months nothing was done on the car, until I started calling. The part was ordered internationally, which I had to wait for +- 30 for delivery. The part was delivered, then they diagnose that a computer box is not communicating with the newly installed ignition. Then they order computer box. Only to be told after a month they were sent wrong computer box. After a month battling, finally they received the computer box. Three weeks later they cannot connect the wiring of the car, they had to call technician from Renault SA to do the wiring. After three weeks waiting for the car, they call and told me there is another part they have diagnose that is faulty. After six months they diagnose faulty parts every after three months. The labour cost plus parts are exorbitant . The latest quotation is amounting to R28000 on top of R27 000 that is already, incurred.

In all this dramatic event Renault SA customer care is teeth-less, is as good as it does not exist. Several times I had send them e-mails, make calls but they are helpless. They are the same if not worst than Renault Hatfield. Currently it means I had to pay +- R60000, for a car that is net worth +-R90 000. I would like to advice anyone who would like to buy Renault brand to think twice, they do not care about customer. Their aftercare service does not exist, once you buy their car you are on your own. Worst their parts can only be obtained international. Expect inconvenience for 3-12 and they are costly.