Worst Service Ever

<p>My vehicle (Renault Kwid) got towed into a renault dealership in Hatfield and they have since failed to update me or explain what the matter is, I call consistently every morning today being the 3rd day to try and find out what the matter is and how long it will take to No avail.</p> <p> </p> <p>I sent bthe services manager an e-mail yesterday 1 june 2017 to try and get answers and to this minute it is unanswered. I keep being transfered to a certain Michelle who speaks as if she is being bothered (meanwhile she is supposed to be giving a service), she gives vague answeres as to whatn is happeningn with the conserned vehicle, promises to update and never does. They care nothingn about customer service. the car is barely a month old to have such a hectic breakdown that is clearly understood by nobody. </p> <p>I bought this vehicle with confidence now nobody can tell me what is going on or provide a courtesy vehicle OR information for that matter.</p> <p> </p> <p>I am extremely Irate at the fact that no one else in that huge building know what is going on except Michelle who is extremely unhelpfull. the lastb the she said to me was that my vehicle needs a new battery HOW WHEN THIS IS A NEW CAR THAT ONLY HAS 5000KM ON IT? I need a car ASAP nexxt thing after 3 days they are going to tell me to wait till next week which is unacceptable. Renault you have FAILED! never again!</p>