Worst dealership in SA

Item: BB Hatfield Renault
Rating: 1
Author: Marcel D

I cannot even begin to explain the level of unprofessionalism this dealership has shown. In my opinion stay as far away from them as possible. Here are the facts: While looking for my new car (Renault Duster), they phoned me almost daily trying to get the deal, they finally sent me an email with amount that said (All inclusive) ; when I excepted the quote and financing everything was rushed to get the car to me, On the day that I went to sign the contract I saw that they added an extra R4900 for licensing ontop of the amount they quoted that said ALL INCLUSIVE... When I queried this and showed the managers the proof (email) they just said well sorry that is how it is and didnt do anything to help in this regard. I even said they can meet me half way on the amount and they just refused. As I already traded in my car with them and was very excited about my new vehicle I (stupidly) accepted the new amount which is actually way more because I am financing it.. My troubles only started at that point. Get home, I realise they never included all the booklets etc. The next day I see that the whole car is scratched as if they washed it with the rough side of a spunge. and some extra thick scratch marks as well. I take back the vehicle to be inspected, they gave me my booklkets and said I need to come back and they will have the scratches fixed on my BRAND NEW CAR. I get back there 4 days later to have the scratches fixed and the staff are extremely rude to me as if I am so terrible for wanting a brand new car to be in brand new condition. I noticed that my key was bent from the start and when I asked the sales manager he just took it and said "Nee tjom ek weet nie" ( No mate I dont know) .. The sales person then rudily asked me "Why didnt you tell us your trade in was in an accident?" something that I did tell them but it was just my mirror that was hit by another car and had been fully replaced.. To which they rudliy responded "and your bumper?" I said there were some scratches on there that I had fixed.... They inspected the car before I traded it and now they pretend as if I **** to them. They give me a lone car Suzuki Splash, when I start the vehicle I see the petrol is in reserve and flashing. When I query this the sales person just let out a BIG sigh.. After standing there just looking at me as if I should just accept this total lack of service, I sugest should I fill it up half sarcastically and they said "Yes" just keep the receipts. I phone the dealer principle to explain how dissapointed I am with their service he blames it on internal fights going on at the dealership ( How is this my problem). To his credit the staff did get a bit more friendly after this.. Next day they let me know car is ready. I get there and all the scratches are still there.. They promise to get it fixed again.. a day later they let me know they can't, at this point I have been fighting with them and they agree to get me a different vehicle. a week later I get my new vehicle , with 2 BIG BB stickers stuck to the back of it and a scratch on the inside door. At this point I am so tired of fighting I accept it.. While driving I feel the cars steering wheel is very loose and when parked if I pull up the hand brake the car still roles. I have to take it in to a different dealer to which they let me know my wheel allignment and balancing is completely out and that I need to take it back to the dealer to have it fixed. Once again they didnt give me my booklets or my spare key for the vehicle.. Now my trade in.. Its been 4 weeks and they still havent taken the vehicle of my name after phoning them 4 times about it which has lead that I havent been able to take out my licence on my other vehicle and have to penalties of R300 because it's disc has expired.. I finally phone the bank because the dealer keeps telling me that it's the banks fault at which the bank lets me know that BB HATFIELD has never requested the documents to have it taken off my name.. This is probably the worst dealings I have had with any car dealership ever.. I have talked to their customer service who never got back to me regarding all the matters.. They have cost me more and more money and wont be surprised if they cost me even more In all I would have gotten the vehicle much cheaper at a different dealership with the : HIDDEN COSTS MULTIPLE TIMES DRVING BACK AND FORTH TO THEM EFFORT FIGHTS BAD SERVICE TREATED RUDILY ( I will admit this was better after a big talk to the dealer principle)

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