Renault keep you vehicle for a week - no feedback - no service

<p>We purchased a Renault Duster 4x4 in 2014 CASH from the Hatfield outlet. The car has been back there probably 3 times EXCLUDING the 2 services that make it 5 times in a little more than 2 years. On 5 Oct the car had such a sever oil leak/explosion that the car had to be towed in to the dealership with a flatbed. We received the vehicle after the oil filter seals had allegedly torn. Exactly 12 days later, it happened again on a Saturday, 15 Oct. Roadside assist is all good and well, but nobody can do anything about your vehicle if it's after 5pm on a Friday or before 7am on a Monday. They could tow us and keep the vehicle elsewhere till the Monday - which was not convenient/safe at the time. I called roadside assist Monday, 17 Oct at 6am to ensure it gets to the service centre as soon as they open. By 18 Oct Renault Hatfield hasn't even bothered to call us to inform us what the diagnosis on the vehicle was. WE have to call Renault Hatfield constantly to get a status report. We were informed that the oil filter was broken (whatever that means), there were no available stock and had to be ordered from the factory. Nobody was able to provide timeframes around this and neither did they care if we knew or not. We do the follow ups. On Monday, 24 Oct I was informed by the SERVICE ADVISOR - Levone - that the vehicle was ready for collection and it's currently in the wash bay. Needless to say, that when my husband arrived for collection he was told that they picked up ANOTHER problem (AFTER A WEEK) and that the service advisor doesn't know what the problem is? How pathetic is the service from Renault Hatfield?? You purchase a vehicle CASH, and the after sale service is only a term (that Renault Hatfield does not understand). Ps: WE STILL DO NOT HAVE OUR VEHICLE BACK...WHAT DID YOU DO FOR AN ENTIRE WEEK WITH OUR CAR???</p>