Pathetic service - answers needed by you urgently in writing only

I have had one of the worst experiences with Hatfield BB Renault / Suzuki First I was interested in the celerio was then informed the sales person Claire was approved to sell across various brands submitted my application on Thursday afternoon. I work for a division of a university and definitely have a stable job and my savings are well. Friday called to ask what's going on as I am a first time buyer and have no clue as to what expect was informed I should call kirsty called her about four times and no call back was informed today after my initiated communicatoon that I have judgements nd tht I should call kirsty. Firstly why should I call her after she failed to retrn any of my calls ? Secondly what happened to the service aspect? Thirdly I checked on my credit report that was sent at the start of April and I didn't have judgements so kindly clarify by email only please. My credit score Is 551 and in my area the average is 561 and the average south African score is 578.

I want all this clarified in writing.