Sent in for repairs...came out with more damages

I sent in my car for repairs and it has been a very disappointing experience. <br> <br> The first incident was when they stripped the vehicle and then realised they need to order parts which will take 3 weeks to come. This was even though the vehicle was booked in, and one would assume they would plan ahead. Weeks of poor communication followed. Eventually after picking the vehicle up i found that the wheel arch they repaired had a large hole in it. So i had to take it back to them, where I was told 'these things happen'. So much for quality control. The latest is that now the sound system is damaged, with the speakers now not working. <br> <br> When I took the car in to them, the sound system was in working order. However, they are washing their hands of the incident saying that they are not responsible for this as they did no work to the radio. In reality, the repairs included removing the left carpets and seats and pulling the vehicle into alignment. Hence, very intensive structural work to the whole vehicle - not just replacing some body work. <br> <br> Their attitude and lack of customer care is very alarming.