Rude and ****** Owner of BnB@ Bloem

Myself and a friend of mine booked accomodation for the Mangaung Festival which was held on the weeked on 11-13 October 2019. We secured our booking with payment on the 26 July 2019, and a confirmation email was sent to us by the owner Martinus Jordaan. Our check in date was supposed to be 12 October 2019, and check out date the 14 October 2019. Upon arrival at the BnB there was no one to answer the bell at the gate. We spent about 15 minutes ringing the bell with no assistance. Fortunately the owner's number is displayed on the gate, we then called him to try and get him to open for us, so we could check in. The owner informed us over the fone that his BnB was fully booked and he did not have a room for us, we then requested he comes and open for us so we could present him with our confimation of being booked at the BnB, he dropped the fone on us, this is after he rudely told us to go find another place and come back to him the following Monday for a refund. We were fortunate that we had friends booked in at the same place, but they had checked in the previous night. They were able to open the gate for us, and when we got inside we continuously tried to call the owner, at this point he was just rejecting our calls. He was not aware that we were inside the property. Luckily he was home (as he resides on the same plot as BnB). We then requested him to come and explain what happened to our booking, at this point he started asking us why are we trespassing on his property, and who had let us in. We explained this, as asked him nicely to go and check his bookings, because we were sure he would pick up our names on the list of people who were supossed to be booked there. He refused to do so, and asked us to go look for accomodation elsewhere as his place was fully booked. We then requested that he immediately refund us, as we were not willing to go pay for another place while he was keeping our money, at this point he walked back into his house and ignored us. We then proceded to go knock on his door, asking him to please refund us. At this point his wife answered the door, and told us that the owner was in the office across the street. We then went there to ring the bell, which he ignored a couple of times. At a later stage he opened the gate, and rudely asked that we give him our banking details. At this point his dog is barking at us uncontrollably, we dont know whether it is going to attack us, and the owner just leaves us there and goes back into the premise. We stand outside this office for a while, requesting that we want a refund. He then brings us a peace of paper to write our banking details, we do as told and he goes back into his office. Few minutes later he comes back and says the payment has been made, so we ask him if it is going to reflect the same day, he says he does not know. He then returns to his office and leave us standing outside. We request he opens the gate for us, and we leave. The owner was a rude, ruthless and rascist individual, who has no respect for business and clients. I believe that BnB should be shut down, until he knows how to treat people.