Bad Service/Poor Reaction/Passing the Buck

I recently used Bayley Worldwide removals for my move from RSA to USA.

I paid a lot of money for the amount of items which were to be moved, yet the administratory responses were very very poor. It takes days to get a response out of them.

My furniture took much longer than the maximum estimated time just because their partner company in the USA did not have any other deliveries coming our way. This was no where in the agreement. So we had to wait until such was the case, and when the delivery was done, some of our items were still missing. May I say that Bailey did not take interest in our communication in numerous emails sent to their partners in order to resolve this?

Let's just say a 6-8 weeks delivery took almost 4 months. We shipped our items because we had an urgent need for them! We waisted our money with this transaction because we would have used the cash to replace these items with new ones in this long waiting period!

I have been sending emails to get a discount out of this company and I am still being ignored! No responses.