Unprofessional and extremely rude agent

I made an appointment with Gloria for Saturday at 11:45 both my mom and I were at funerals running late. I messages her to notify her I'll be late. No immediate response so I assumed she's busy with a showing.

6minutes away from the house she messages "Eish, I forgot about you" Highly unprofessional and rude. No apology until I mentioned you not even sorry for wasting my fuel or my time and we left funerals for this!!! She then apologizes. I demanded my fuel money back as it was a far drive out from where I was on Saturday no response. Today again. Worst part is she now wants to justify her terrible behaviour and become even more rude!!

I am pregnant and stressed out about finding a place then this woman is making my life even more difficult telling me she's also stressed and pregnant and I am a potential client. She says she told me the client canceled but only did that when I was at the property not before I left to meet with her. I have a gps on my car that will show where I was when she told me about the cancelation and my mom was with me.