No communication! Horrible client service.

I'm being treated horribly by our local Remax, by the agent and the Principle. I reported the agent I bought a house from to her Principle as she doesn't answer her phone after my bond was approved and everything in process. She doesn't call back and when I do get hold of her she is rude and too busy or she promises to call back with answers of questions I had and never does. She got her sale and didn't care after that. The principle promised to call me back, he never bothered. Today I called him again as my house is registered in my name and I'd like to make arrangements for the keys and inspection (which I found out now is voetstoots and there is no declaration form or check), he didn't after he said he would once again as his agent. The only people communicating with me is the attorney doing the registration. They tell her what to tell me. I'm still waiting to find out when I'm getting the keys. Is this how any buyer should be treated? Where from here? The Principle don't even care. I'm shocked by this service, this leaves such a bad feeling where there should be joy and excitement.