Don't deal with Remax

Remax Evolve Cedar Tree Office Park has to be the worst estate agency around.

They rented us a house full of flaws and a burst geyser. They made assurances in writing they would resolve these issues and to be fair a few were resolved. However, the rest have not been including the burst geyser leaving us with no Kitchen taps to use as the pipes are rusty and ice cold water in the showers.

Despite numerous calls and e mails, the principle of the branch Candice never responded to one of them and only after she got a legal letter did she send an e mail stating that she feels for us but there is nothing she can do. I must according to the contract deal with the owner. She said I must understand that Remax had outlaid a lot already and could not be of assistance.

The owner lives in the Congo and Remax are the managing agents on the house- we cannot even get hold of the owners as they will not give us their contact details. Remax head office say there is nothing they can do as each branch is independently owned and cannot force the principle to do anything.

Shocking to say the least. They were quick to send you a invoice for over R43 000.00 but now that they have their money they are just trying to play innocent and hard done by and walk away!

This is going to go very public as I am not prepared to be taken advantage of. I have already sent an e mail to a well known consumer journalist and I will be contacting a well known TV personality who is known to tackle rogue people. Remax should have told us upfront about the geyser and not committed to fixing the flaws. I would have not rented the house if I had known this so they basically cannot be trusted.