DISGUSTING AND SHOCKING SERVICE

Visited Bay Leaf restaurant, Bay West Mall on 09 Dec. for dinner. Had bad experience with both plates of food. (prawn not cooked, steak tasteless and dry, wrong side with one meal and cheese sauce tasted like flour.) We complained with the waitress and just got, sorry.... Left a business card and asked that the manager or owner call me. The manager did call and appologised nicely and went on to offer a complimentary meal of our choice, as breakfast, lunch or dinner. I said thanks and we decided to visit for breakfast today, 12th Dec. The reception we received from the owner was complete arrogance and denial, stating hes restaurant has such a good reputation and proceeded to not believe what i said about our recent visit and did not want us to have the complimentary meal today. He said i must go out my way again Monday and come see him to discuss. I cannot believe the rudeness and arrogance. Please do not support this mans establishment. Here the staff are ok and the manager very friendly, but unfortunately the biggest problem lies with the owner!