1 reviews | Active since Oct 2020
Poor quality furniture and bad after sales service
I'm disappointed with the product I bought and service recieved after laying a complaint. I bought a kitchen scheme in November and by April, the shelves started to bend inward and the back of the scheme damaged. I reported this to Suhaifa on the 6th of April, of which he responded that he'll get back to me on the 8th...but that was the last of it. I had to remind him on the 28th of May of my pending issue, and the response was for me to resend the info as my messages were deleted. Upon receiving all the info and pics, his response in a nutshell was that it's not their problem (something he could have just mentioned a month prior). Barely 6 months after my purchase, they are not bothered as he's not responding to my messages anymore. I would not recommend them to anyone!
My unit was collected on the 2nd of June and delivered on the 14 July after I had made a follow up with Bawas for feedback, as I had been advised that the maximum time for repairs was 14 days (they had apparently lost my number for the 2nd time, hence couldn't reach me). Nonetheless, the unit was returned after 41 days, in pretty much the same condition it was in with a few nails added and the entire back bock unsecured... to hopefully buy some time for themselves before the shelf gives in again. I sent them a message on their number *** expressing my dissatisfaction in the returned product which was read on the 14th of July at 17:22hrs and no response given. If only they can just take their unit and return my money, as they clearly aren't bothered...this purchase was a waste on my part.
My unit was collected on the 2nd of June and delivered on the 14 July after I had made a follow up with Bawas for feedback, as I had been advised that the maximum time for repairs was 14 days (they had apparently lost my number for the 2nd time, hence couldn't reach me). Nonetheless, the unit was returned after 41 days, in pretty much the same condition it was in with a few nails added and the entire back bock unsecured... to hopefully buy some time for themselves before the shelf gives in again. I sent them a message on their number *** expressing my dissatisfaction in the returned product which was read on the 14th of July at 17:22hrs and no response given. If only they can just take their unit and return my money, as they clearly aren't bothered...this purchase was a waste on my part.