Zero star rating should be an option.

DO NOT BUY FROM THESE PEOPLE. You will wait for weeks on end for your product, they have no lines of communication unless you hunt them down. They have no tracking in any shape or form to see where your goods are.

15 August Ordered a DTD321 No tracking number, only a standard confirmation email.

16 August Contacted their WhatsApp from the website, no reply. Found another number and contacted them there - the appliance I ordered is no longer in stock. They promptly remove it from their website. They offer me a different model DTD323, which I reluctantly agree to. "Will make sure its added or clearer the next time, thank you for that and once again we do apologise for the inconvenience, but latest by tomorrow morning, I will give you feedback."

17 August No reply. No update

18 August "Your order has been placed directly with the supplier and delivery will take between 7 to 14 working days. But you will be updated along the way. Thank you"

19-21 August No updates

22 August "We should receive the unit to us early this week and it should arrive to you by the end of the week."

23 August No updates

25 August "Just an update on your order, there has been a delay due to the supposed protest action that was due to happen both yesterday and today, a lot of trucks were put on hold or delayed, there is a chance you will not receive the item tomorrow but most likely by early next week."

I asked for an ETA

"Will check again first thing in the morning and let you know"

No replies or updates since.

- The website is not user-friendly. - No way to track orders - Customer support is nonexistent. - No ETA's to speak off - Supplementing and ordering something else due to poor website and stock maintenance.

I want a FULL refund of R11,099. I will never do business with the company again. The ****piest experience I have ever had with online orders.