Shockingly bad service

Bad service and customer care at Bawas Furniture Newcastle, shocking and arrogant. I bought a dual eye level oven and hob from Bawas on 15 July 2025, paid cash for it and went to collect the two items on 21 July 2025, I misplaced the invoice but had the quote with me. They refused to release said items by being absolutely arrogant, and insulting towards me. I eventually after driving 50km's managed to find the original invoice, and collected the same from Bawas. Again being treated with utter disrespect. I will never ever spend money in their store again. And would like to share my experience with as many people as possible, to prevent future treatment towards other potential customers.