Refund

I did a laybe on the 23.12.24 for a fridge. On the 18.03.25 I requested for a refund as I had relocated to Cape Town due to work. I have spoken to several people and submitted the necessary documents in which I was promised my refund. I have wasted my resources trying to get my refund back which I was promised would take a week as refunds are done on a Saturday. Til date I haven't received my money back. I was given a number for a lady that does refunds by the name of Shalini, who is extremely rude and drops my calls. I've sent several text and calls, I was promised a call back today from higher management but still my matter hasn't been taken into account. I feel that Bawas furniture are *****ulent and extremely unprofessional and rip people off their hard earned money. I will be taking this further as I keep being pushed from pillar to post