Poor customer service

I ordered a Defy hob and oven online from Bawas Furnishers on 18/11/2025, and payment was processed immediately with PMB as the pickup point. Unfortunately, there was no communication regarding the status of the order. After following up on 24/11/2025, I was informed that one item was out of stock and needed to be ordered. Further follow-ups on 26/11/2025 and 27/11/2025 involved multiple calls between the warehouse and online support, with only one helpful staff member assisting after much back and forth. After posting a review, the store contacted us—but only to repeat the same information we already knew: the items are ‘on the way,’ with no concrete delivery date or clarity on their current location. To make matters worse, several customer representatives were extremely rude and dismissive, making the experience even more frustrating. The lack of proactive communication and poor attitude caused delays in our kitchen renovation and moving plans. We did eventually receive delivery at 8:30 PM at night, which was far from ideal given the circumstances. Overall, very disappointing service — I would have preferred ordering from Takealot for better reliability.