No refund received as stated by Bawas online

I'm very disappointed in Bawas furnitures. I purchased Kitchen cabinets from them. They send me a whatapp message stating they they could not complete my delivery as they don't deliver to George Western Cape. They stated they would refund me within 5-7 working days. Up unil now I haven't received any refund. When trying to get hold of them to get an update, I'm ignored and they don't answer my calls.