I bought a TV online it was delivered to me last week Monday when I opened it the Ink is splited all over the screen, I reported the matter the same day I got the TV and they told me it an out of box failure they told me they will speak to the supplier fo

I bought a TV online it was delivered to me last week Monday when I opened it the Ink is splited all over the screen, I reported the matter the same day I got the TV and they told me it an out of box failure they told me they will speak to the supplier for an exchange.they never came back to me with feedback I had to contact them again today, they told me they will not exchange the TV for me