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Sanele M

1 reviews | Active since Dec 2024

27 Jan 2026, 13:47

DONT BUY ANYTHING FROM BAWAS

I wish I could rate it negative 5 starts This has been, without question, the worst customer experience I have ever encountered.

On the 18th OF DECEMBER , a delivery was attempted for my couch. Because the item could not fit into my apartment, the delivery team took the item back. Since that moment, I have been met with total silence.

I have attempted to reach your team via phone and email multiple times, and I am being completely ignored. This is a massive failure in basic professional service.

Here is the situation:

• I have no couch. They have the product in their possession.

• I am being ignored. No one is answering calls or responding to my inquiries, if someone does answer they sound like I am bothering them and then worst part is, they drop the call on me!

I was willing to get a replacement couch but nevermind I don’t want anything from them, I WANT A REFUND

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Replies (1)
Bawas Furnishers
Bawas Furnishers's reply24 Feb 2026, 14:12
Official
Hi there Sanele

We are truly sorry to read about your experience and the frustration you have endured. This is certainly not the level of service we aim to provide, and we sincerely apologise for the lack of communication following the attempted delivery in December.

We understand how upsetting it must have been to be without your couch, while also feeling unheard. That is not acceptable, and we take your concerns very seriously. Please accept our sincere apologies if any interaction with our team left you feeling dismissed or if calls were disconnected. This is not reflective of our service standards.

Your refund request has been since fulfilled.

We appreciate you bringing this to our attention and giving us the opportunity to make this right. 

Kind regards,
Bawas Management Team