bad customer service

Good Afternoon today I had a bad due to Bawas furnisher shop by the. Lady called Simaya shes HR or CUSTOMER SERVICE I bought a kettle on 27 Aug 2025 for my mum and it did not work so I had to return it to the my mum missed place the slip(and i bought it with a card)so I Spoke to the manager of the store and she called HR and there said I cant do an exchange without a slip reasonbeing there need an invoice or it either I must go to police station for affidavit than I asked the manger for customer care/HR number than she had to wait for them to give her an auth (bare in mind i waited for about 15 minutes for them to respond)wheather to give me a number or not🙄Than she gave me a cell number I spoke one of the rude/loud lady by the name of "Simaya"who does not give you a chance to speak,So I explain myself to her and the situation and she asked me what more do I want to hear coz she told the manager that I must do affidavit,than I asked her is it going to do any difference to do affidavit since there need an invoice because the affidavit wont show, she started shouting and I asked her why are you shouting than she went on saying she has nothing more to say to me than she drop the call on me her . The next she phoned the manager and i could hear her shouting at her. She is so unprofessional. You do not address a staff memmber that way.

I am asking Bawas to take disciplinary action with Simaya she does not know customer service and shes arrogant.and unprofessional