1 reviews | Active since Sept 2015
STILL NO VEHICLE or FEEDBACK - 3rd complaint
On 30SEP Peter Els at BAW wrote...<br> <br> Good day Mrs Fourie. <br> We apologise for the unsatisfactory delayed response to the problems you're experiencing.<br> There are several reasons for this, but that is no excuse. <br> Part of the delay on your vehicle is that we've been waiting for parts to eliminate the noise you experienced a short while after the recent return of your vehicle.<br> These will be with us today and we'll have someone go out to the vehicle and fit them.<br> Someone from BAW will also be contacting you shortly to discuss the issues you've experienced.<br> Kind regards<br> Peter<br> <br> Today is the 16th of OCT and I have had no feedback from them after this email was sent.<br> <br> It has now been 92 days since my vehicle was towed in to Taxirite !<br> <br> I have paid 3 months of installments for a vehicle I don't have in my possession :<br> -R16 000 Wesbank <br> -R 3 300 vehicle insurance<br> -R 1 845 GPS/tracker <br> <br> TOTAL OF R21 145 OUT OF POCKET FOR A VEHICLE STANDING AT A WORKSHOP WITH NO FEEDBACK OR TIME FRAME ON WHEN IT WILL BE RETURNED IN A WORKABLE ORDER. <br> FAIR? I THINK NOT !
As per our communication, the vehicle has been repaired and will be delivered to you as arranged and we will at the same time collect the loan vehicle provided to you.
We will stay in contact with you and monitor the vehicle performance over the coming period, and will perform another evaluation of the vehicle at the next service interval.
We will send the records you have requested during the course of Monday 9th November.
We remain committed in supporting our product and you our customer.
Regards
BAW
As per our communication, the vehicle has been repaired and will be delivered to you as arranged and we will at the same time collect the loan vehicle provided to you.
We will stay in contact with you and monitor the vehicle performance over the coming period, and will perform another evaluation of the vehicle at the next service interval.
We will send the records you have requested during the course of Monday 9th November.
We remain committed in supporting our product and you our customer.
Regards
BAW
