EF
ELPHIA F

1 reviews | Active since Sept 2015

22 Sept 2015, 10:39

FAULTY VEHICLE - UNUSABLE VEHICLE

I BOUGHT A BAW SASUKA 16 SEATER JAN'14 FOR MY SCHOLAR TRANSPORT BUSINESS IN SANDTON FROM KMART AUTO IN KLERKSDORP. WITHIN 7 DAYS THE VEHICLE SHOWED TECHNICAL ERRORS. BOTH THE DEALERSHIP WHERE I BOUGHT IT + WESBANK WHO FINANCED IT HAS BEEN USELESS IN ASSISTING WITH MY QUERIES. EACH TIME AN ERROR WAS REPORTED THEY FIXED IT UNDER WARRANTY BUT NO WRITTEN REPORT GIVEN, DESPITE ASKING FOR IT. THE VEHICLE HAS BEEN FOR ENDLESS REPAIRS WITH 3 DEALERSHIPS, EACH TIME NO PAPERWORK GIVEN ON WHAT WAS FIXED. I AM CONVINCED I BOUGHT A DEFECT VEHICLE. THIS HAS BEEN ONGOING FOR 20 MONTHS. THEY REFUSE TO COME FORTH WITH THE SERVICE RECORDS. ON 17JUL15 THE VEHICLE BROKE DOWN, WERE TOWED TO TAXIRITE AND IT IS STILL WITH TAXIRITE. IT HAS BEEN 68 DAYS! YES 68 DAYS AND I STILL DON'T HAVE MY VEHICLE BACK. THE VEHICLE HAS /- 44 000km ON THE ODO AND NEEDED A ENGINE REPLACEMENT. THEY EVEN IGNORING MY LETTER OF DEMAND FROM MY LAWYER, THEIR EXCUSE EACH TIME IS RIDICULOUS ITO QUERIES RAISED. THEIR LACK OF URGENCY IS SHOCKING. IF YOU ARE CONSIDERING BUYING A BAW. DON'T, IT LOOKS GOOD ON PAPER AND ON FACE VALUE BUT IT CERTAINLY CANNOT COMPETE WITH TOYOTA. THE VEHICLE I BOUGHT IS NOT USABLE FOR MY BUSINESS ANYMORE!

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Replies (1)
Baw
Baw's reply06 Nov 2015, 16:38
Official
Hello elphiaf,

As per our communication, the vehicle has been repaired and will be delivered to you as arranged and we will at the same time collect the loan vehicle provided to you.

We will stay in contact with you and monitor the vehicle performance over the coming period, and will perform another evaluation of the vehicle at the next service interval.

We will send the records you have requested during the course of Monday 9th November.

We remain committed in supporting our product and you our customer.

Regards
BAW