Poor service received during collection

I wasnt sure if i should post this or not. I brought my bike in for a service recently at bavarian motorcycles and i was extremely dissapointed with the customer service. I was not updated on how far the bike was. When collecting the motorcycle the lady at the service department was busy helping another client. She looked up and greeted me saying that she will be with me now. The other lady then made a call to the workshoo so that someone can help me . I waited and waited for this person to help me. Eventually a lad came storming in with the baddest case of irritation i had ever seen. He was very irritated with he situation . He was very abrupt with the explanation of the work done kn the bike. When i began asking questions about my bike he seemed even more irritated. After we were done the lady thanked him for helping me and he simply ignored her and stormed off. IIs this how customers should be treated? Is this how we are supposed to speak to the people that work with us? Poor poor service<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>