*********** Staff and Booking Challenge

Hi

I would like to express my disappointment with Battlezone. They have employed incompetant staff who cannot handle simple bookings. I personally dealt with Jan ( ********** ).

Background I made an online booking via the website (http://www.battlezone.co.za/) for the 30 December 2018. Just to get confirmation, I phoned both numbers(on the 24th December) to get a confirmation for the 30 December at the Sloane Street Venvue. Jan answered and told me that the online booking does not work, but he can confirm my booking.

I phoned again on the 27th December to confirm my booking and Jan mentioned, all was confirmed. By this time I had made alot of preparations and sent out all my invites for my sons birthday.

on the 28th December I drove to the Sloane Street venue and met one of the employees. Unfortunately I cannot remember his name. I told him of my booking as well and he told me all was fine.

Now; on my sons birthday when I arrive with all my with my guests and all party preparations, on site at the Sloane street venue, we find that the gates are locked. Nobody is answering their cellphones. I had to make about 15-20 calls to Jan before he answered.

Then Jan tells me, there was a miscommunication on my side and there is nothing he can do. This is after i confirmed TWICE and went on site at the SLOANE Street branch.

Jan mentioned in a very arrogant way that he has me booked at the Pretoria branch. Why would I travel to Pretoria, if I live in Fourways. My son was very disappointed on his birthday.

I will never be using Battlezone for any business/personal event and would advise all my colleagues to do the same.