Extremely poor after sales service.

Very disappointed with their after sales service. I bought a battery on the 4 April 2025. Now in August 2025 I have had problems with the battery for the past 2 weeks. Today my car would not start at all. I found the company. The were completely unhelpful and unaccommodating. They said if I can not produce the slip then they are not able to help. I have mislaid the slip due to my recent move. My argument is that they should surely have a duplicate receipt on their computer system as well as the battery having a date on it. As a single mother I can ill afford to just buy an new battery. They said that if I could not get the car started ( which meant run starting it by myself) then they would charge me a fee of R350 call out. Just very disappointing all round. They need to work on customer relations and after sales service.