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George P

1 reviews | Active since May 2015

06 Oct 2022, 10:36

Rare honesty and excellent knowledge about batteries

I was moved to write a review for Ashton and Batteries and More even though technically haven't yet actually used their services or buy a product through them per say.

In fact, the reason for my review is that - because of the knowledgeable, and deeply honest advice they gave - I ended up realising that I didn't need to buy a new battery for now from them.

After the recent rounds of loadshedding, I was convinced my back-up Deltec 12V 105 amp semi-cycle battery (run by a Santakups inverter) needed replacing. The periods it was giving charge was decreasing rapidly, even though I'd only bought the battery 9 months ago.

I thought I'd take the opp to just upgrade to the highly reliable deep cycle Australian Atlas batteries that Batteries and More sell (and come with great reviews in gen), even though they are more pricey.

Ashton though instantly informed that the Deltec battery was probably fine. 9 months for (the no-less reliable American Deltecs), was def not likely to see its performance drop so rapidly.

He advised me to either return the battery and replace under guarantee where I had bought it or to bring it in and he would charge it up for me on an industrial charger, as the problem was probably with the inverter that was unable to charge the Deltec in between bouts of loadshedding. A default problem with all such inverters.

Batteries and More could easily have sold me the Atlas and taken in the (fully functional) Deltec I had as exchange (and probably sold it on as well for a tidy sum). Instead they chose to advise me correctly even at the loss of a lucrative sale.

Such upfront, brutally honest selfless advice is few and far between in this world and thought it deserved a review. I can only commend Ashton and team for their obvious commitment to great service and enthusiasm for what they do.

While I didn't make the purchase, one day soon, I will need to replace either the Deltec on my back-up or the semi-cycle battery I have in my Landie.

I know there is only one place I will go to do so.

Thank you

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