Worst Customer Service

So I was excited to be buying myself a pair of Bathu sneakers. I made an online purchase on Thursday afternoon 5th November 2020. The system was giving me issues so I made a direct bank transfer. On the 6th of November I called the head office to confirm my order plus payment and after being cut off several times, I finally got hold of the reception personnel. I was then transferred to customer service and told that my payment had not reflected yet. I waited till monday the 9th November and still I called again. After several attempts of being cut off, I was transferred to the Customer service department. I spoke to a lady that said that they are awaiting bank statements and my payment would be captured late that morning. I called again on Tuesday 10th November, same story with the line, several attempts later I was transferred and I spoke to a guy who said that my order was cancelled due to none payment. I asked that the order be cancelled since I needed the sneakers by Friday the 13th November. the guy assured me that I would receive the order on time and that a new order number would be created. I did not make any calls on the 11th and I received no feedback either. On the Morning of the 12th I made yet another phone call and was told my order is not even out yet but that a request for an overnight delivery would be made and rest assured, I would receive my sneakers on friday. After the phone call, I received an email about the overnight delivery request since i was BCC'd on it. On friday 13th November after 12 noon, I made another call to check on how far the order is, The guy said I must hold and that he was going to check downstairs. He came back to the phone and said the delivery guy was late and that they had 200 orders that day but rest assured, my order would be delivered on the day. I waited and it never came. On Monday I called again to cancel my order. I told to forward my banking details by email which I did, soon after that I received a shipping sms. Monday afternoon I received a call from the courier guy asking for directions and told him the order was cancelled. On Tuesday I received several calls from the Bathu office asking if I had received the shoes and and. I had already asked for my R1200 back and was told to wait 3 - 7 working days. Today is the 24th November, I am still waiting for my refund, I am the one still calling to check how far the process is and I was told by the end of today, my money will be back which is not the case. I REGRET EVER DOING ANY BUSINESS WITH BATHU, IF I COULD JUST GET MY MONEY BACK.