SHOE QUALITY BAD-ORDER NUMBER - BT221926

I bought Journey Xpress online in August and when I cleaned the shoe after wearing it twice with Plush Suede Renew the colours fade away. I went to Bantu at Westgate on the 21st September and they referred me to Newtown Junction, when I get there one of the consultants accepted my sneakers and advised that the colour will be restored and they did received some complaints from other clients about the shoe colour fading away because the orders where included in the 1st batch of production.

I collect the shoe on the 1st of October and what surprise me is that my shoe was painted, that changed the original texture of the shoe from being suede of which I was not happy about.I wear the shoe on the 2nd October but the painting that was done was peeling off that makes the shoe looks ****,wording slogans was not visible at all and that makes the shoe **** like the one from small street in Joburg.

I went to Newtown again on the 4th October to show them how does the shoe looks like.Consultants advised me that the only way to restore colour is to paint the shoe of which that not what I want because if I was looking for a painted **** shoe I was gonna buy it from the 1st place at small street then waisting my money to buy an expensive shoe that will be painted and destroyed the quality of the shoe.Your consultants advised me to log a request via email as they don’t deal with complaints from their side as the shoes was bought online, so online Team needs to provide feedback to resolve the issues am experiencing.i love the sneakers but I won’t want them to be painted!!