Poor quality and worst experience

I bought a pair of somizi collection last month and the stitches are coming out. I texted them on Facebook, and they responded by asking if I washed them. I told them I got rained while wearing them. They then sent an email to write which I did and it was sent three weeks ago, till this day i hv not been answered. What pains me most is the price for this tekkies. The normal price is R1999,99 and I bought because it was on 50% promo and they so comfortable but the quality and customer service is failing especially on online service 😑.