Horrific experience - What a horror show #WalkYourJourney - Straight to hell!!!

Dealing with Bathu is a complete nightmare!!!!!!!!!!!!!!!!!!!! I've never received such poor (and non existing) customer service in my life... I won a voucher from my company on the 1st of April.... (Quite excited about the new brand and feeling like this would be an awesome experience) I placed the order for new shoes on the 2nd April and received the package on the 4th. Upon opening the package, I noticed that they had sent the wrong size. Tried to call the call center on the 4th and 5th to no avail, I finally managed to send and email to them on the 6th. After 3 days of back and forth on emails (Ticket 132062), I was eventually directed to the online website to log returns and refunds. Call logged for return/refund on the 8th, received a reference number (2F***) and advised that someone will be in contact with further instructions. (Today is 28th April, and STILL NO ACTION FROM THAT END) I left it at that since it was a Friday and tried calling on Monday to follow up to no avail once again. Sent an email on the 12th and up to now, still no response on this via email whatsoever. Fast to take your money and deliver goods, but if you have a problem, PLEASE DO NOT TRY TO GET BATHU TO ASSIST BECAUSE THEY HAVE NO IDEA ABOUT CUSTOMER SERVICE.

On the 14th, I finally managed to get through the customer service team to complain about the level of service and was offered a refund to my bank account by Nqobile as soon as they receive the returned parcel on their side. Parcel was received on their side and I got a call on the 19th from a customer service manager confirming that the refund has been approved and will be processed same day and I will receive the refund by the 22nd or 25th at the very latest. On the 20th they called again to say that the refund has been canceled since the order was processed via voucher and that they could send a replacement or credit instead. On the 22nd I was advised (Once again by Nqobile) that the refund had been approved again and that I won't be getting a replacement/credit anymore due to their poor customer service as a motivation and literally 3 hours later I received another call now to say no to the refund, and that they would also not be sending me a replacement/credit and that they would send a new voucher to the company I work for and that I need to contact my employer for a new voucher..... Shortly after that they advised that they would rather send me a replacement and that someone would be in contact to confirm correct size etc. Guess what, almost another week has past and absolutely no communication received from anyone.

I have spoken to NQOBILE who seems to only be amazing at feeding customers false information and empty promises!!! I have also dealt with DUDU who has absolutely NO IDEA how to deal with customers whatsoever since she will not allow you to finish a single sentence without interrupting you and talking over you like you don't exist - She is VERY quick to confirm that the company does false advertising and then apologizing about that directly after admission and then saying that Nqobile is *********** for giving out incorrect information on this matter. Dudu's manager was also included in discussions and I don't know who is worse between Dudu and the manager because these two ladies kept talking over one another and most of the time I had to ask them to repeat since you can't make out a word of what the hell they are trying to say.

My point is.... Had this issue been dealt with correctly FROM THE START, this whole scenario would have played out completely different. Had Nqobile taken the take and effort to do his job properly and do a full investigation before offering a refund, I would have accepted an apology and a simple exchange, but why the hell was there a need to keep making bull**** excuses, to keep lying and selling some soppy story as to why the refund would be processed as he knows and admitted that the return/exchange/refund process is tedious. Why not just do you damn job correctly from the start, gather all the correct and relevant info before making a decision and selling customers empty promises????? Completely disgusted with the service received with absolutely no resolution from Bathu's side in 24 days and counting!!!! Initial order number was BT411174 - Absolutely nothing being done from Bathu's side to correct their mistakes or to resolve empty promises made.