********** Customer Service - Bathu SA

I am so appalled by the ********** customer service from Bathu SA. I ordered shoes online on the 1/06/2022, so yesterday I went online on the store to track the order. Order was supposedly fulfilled at 11:53 on 02/06/2022 and so today I went online to Skynet the courier company to check how far is the order. It still showed the same message I received that waybill is created and still no progress. So today I called Skynet at 13H49 to query the hold up. So I'm transferred to the tracking department, to my dismay the shoes are still with the supplier, they don't have the parcel. 14H07 I call Bathu to find out what's the issue, to my horror the shoes were not in good condition from Kimberley store or whatever the excuse is and the order was canceled and to be re-booked for delivery only next week as courier companies don't work on weekends, since when, like what the hell??? How a credible store can be so relaxed in their standards of customer service, it's pathetic, the consultant can't even give me a date as to when the shoes will arrive. This is heartbreaking, as the shoes were purchased for my brother's birthday, I am beyond livid!!! I mean the reason why we bought the shoes online was because they were not available at kimberley store, are we then so daft? No apology for the sorry of an excuse customer service, zero, zilch from the consultant who was so very casual about this whole nonsense. What's annoying is that I had to call to find out this horror service, not even an email or update so I could have made an alternative plan, oh the person who did the order forgot to re-book again after cancelation, how pathetic. Now we should wait until God knows when for the shoes to arrive to an already passed birthday. So what's the use of supporting South African products when these companies are runned like a mini ****a shop. Just utterly ridiculous!!!!!!